Customer support and virtual assistants, in your time zone
Give customers fast, friendly answers and give yourself time back. Our agents work inside your helpdesk, follow your tone of voice and escalate with context.
What is included
- Email and helpdesk ticket support
- Live chat support
- Order, refund and returns handling
- Appointment scheduling and calendar management
- Inbox and admin management
- Lead follow-up and CRM entry
- Knowledge-base and macro creation
- Monthly CSAT and response-time reporting
Customer Support & Virtual Assistants: common questions
Can your team work US or UK hours?
Yes. Shifts are planned around your customers so coverage lines up with your business hours.
Which tools can your agents use?
Zendesk, Freshdesk, Gorgias, HubSpot, Intercom, Shopify, Google Workspace, Slack and most other mainstream tools.
Can I start with a virtual assistant and scale up?
Yes. Many clients begin with one assistant and add agents as volume grows.
Ready to take work off your plate?
Tell us what you need. You will get a clear, no-obligation quote within one business day.